**Effective Date**: October 9, 2026

**1. Introduction**

Welcome to Essence.lk ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website essence.lk and purchase our products.

By using our website, you agree to the terms outlined in this Privacy Policy.

**2. Information We Collect**

We collect the following types of personal information:

**2.1 Personal Information You Provide**

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely via third-party payment gateways)
• Account login details (if applicable)

**2.2 Automatically Collected Information**

• IP address
• Device and browser type
• Pages visited and time spent on our website
• Cookies and tracking technologies (see Section 6)

**3. How We Use Your Information**

We use your information for the following purposes:

• To process and fulfill your orders
• To provide customer support
• To send order updates and promotional emails (you can opt out anytime)
• To improve our website and services
• To detect and prevent fraud or security threats

**4. How We Share Your Information**

We do not sell your personal information. However, we may share it with:

• Service providers (e.g., payment processors, shipping partners, and marketing platforms)
• Legal authorities if required by law or to protect our rights
• Business transfers in case of a merger, sale, or acquisition

**5. How We Protect Your Information**

We implement security measures to protect your personal data from unauthorized access, misuse, or loss. However, no online transmission is 100% secure. Please keep your account details confidential.

**6. Cookies and Tracking Technologies**

We use cookies and similar tracking technologies to enhance your shopping experience. You can manage cookie preferences through your browser settings.

**7. Your Rights and Choices**

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails
• Disable cookies via your browser settings

To exercise these rights, contact us at hello@essence.lk.

**8. Third-Party Links**

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies.

**9. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

**10. Contact Us**

If you have any questions about this Privacy Policy, contact us at:

Essence.lk
Colombo, Sri Lanka
hello@essence.lk